What did you buy? Invoice# or Sales Order#: Date:
                                                         (From your paperwork accompanying order)

1. Customer Service  1 - Very dissatisfied 2 - Dissatisfied 3 - Neutral 4 - Satisfied 5 - Very Satisfied
Did we demonstrate the ability & willingness to answer questions and solve problems before & after the order was filled?

2. Delivery Time  1 - Very dissatisfied 2 - Dissatisfied 3 - Neutral 4 - Satisfied 5 - Very Satisfied
Was delivery prompt/as promised?

3. Quality     1 - Very dissatisfied 2 - Dissatisfied 3 - Neutral 4 - Satisfied 5 - Very Satisfied    
Is product high quality in both appearance and function?

4. Overall value    1 - Very dissatisfied 2 - Dissatisfied 3 - Neutral 4 - Satisfied 5 - Very Satisfied    
Did the value meet your expectations?

5a. Based on this transaction, how likely are you to recommend Arch Engraving to a friend or colleague?

5b. Please tell us why you chose that score in question 5a.

 

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